CUSTOMER USER GUIDE

Please see below the guide on using our website-as-a-service, for our standard £30.00 per month package.

1. GETTING YOUR WEBSITE LIVE

2. NEW PAGES AND CONTENT

3. REQUESTING CHANGES

4. WEBSITE IMPROVEMENTS

5. BOOKING CALLS

6. EMAIL SERVICE

7. CUSTOMER SERVICE

8. PAYMENTS

 

GETTING YOUR WEBSITE LIVE (1)

The first month of business; we concentrate on the design.

During this time, it is expected you will be available to review the website and give us feedback in a timely manner.

The design is up within 7 days of your initial deposit.

After our initial review, we will ensure you are happy with the layout of the website, and request details for any changes you may require.

.SITEMAP

After discussing your business aims, we will then ask a variety of questions such as:

• Focus of the business
• Locations you are targeting (geographically)
• All services you have on offer
• Details of projects you want featured on the website
• Further details regarding specifics of your business
• Differentiating factor and unique selling point

This will allow us to develop the site structure, as seen on the picture above, and develop the content across the website.

During your initial design phase, the content will be written by our team. It is your responsibility to proof-read the website and provide any further details or correct any mistakes once completed, though we will ensure our team do our best to provide you with keyword-rich content that assists in portraying your business effectively.

Any new content that may need to be added to the website will then need to come from you, the customer.

 

NEW PAGES AND CONTENT (2)

New pages can be added at your request.

We offer unlimited pages with our service.

We would recommend your ‘core’ pages (services, homepage, about) remain constant for best search engine practices.

We do realise that all businesses are different.

Your website may require information that is bespoke to your customer’s needs and the specifics of your business offering.

Customers can request new pages and content updates to your website.

We attempt to add new content that is sent to us within seven working days.

We expect that any new content after the initial design period is sent to us, by you.

We can offer some assistance (no more than 500 words in any given month).

To request new pages or add new content to the website, you can email us on:

Karl@prospect27.co.uk

You agree that you will send us any content you wish to add on a monthly basis.

 

REQUESTING CHANGES (3)

 

WEBSTIE IMROVEMENTS (4)

Your website design should be finalised within the first month of service.

Our service will include improvements on your website over time.

These are not specified.

We have continued to improve customer websites as we learn new techniques, to keep up with latest trends.

We will do our best to equip your website with all the latest resources and use any new techniques learned to make improvements.

However once your website is finalised in the first month of service, you should expect it to remain static and any work by our team is courtesy to valued customers.

Website improvements will occur over time, but you should ensure you are satisfied with your website within the first month of service.

 

BOOKING CALLS (5)

You are able to book calls with our team at your request.

We offer up to 30-minute consultation with all customers every month.

This is a courtesy extended to customers on a regular basis, with our team sending our text messages with availability to ensure consistent communication.

Please contact us via text message (or email) to book 30-minute consultation calls to discuss your service.

We to accept calls within regular working hours of 9am – 6pm every day of the week and do our best to get back to you within the day.

It is best to book calls in advance but we do our best to responsive to all customer requests.

 

EMAIL SERVICE (6)

Email service is available with our website hosting.

We supply you with an email address with your website.

We will consult with you to get this setup and installed on your device.

We prioritise any technical issues and do our best to respond within the day.

Your email address will be 10gb storage.

Email forwarding is an option if you wish to keep your current email address.

We will consult with you to setup your website email in the initial stages of designing your website.

 

CUSTOMER SERVICE & ONLINE MARKETING (7)

We do our best to assist with digital marketing enquiries, but our service is a website.

We will do our best to provide clear guidance on the use of our service.

We will publish resources that guide our customers with best practices.

Your website is our responsibility.

Any other enquiries related to other marketing activities may be charged as separate service.

Advertising your website is your responsibility, though we will do our best to assist you in your efforts.

Your website is our responsibility. Other marketing enquiries are a separate service.

 

PAYMENTS (8)

Your invoice will be sent every month, and must be paid to guarantee your website hosting and service continues.

We monitor and audit websites every month and for guaranteed upkeep and maintenance of your website.

To maintain this service, we expect the invoice to be paid on time.

If  you cannot make payment at any given time, it is your responsibility to contact us regarding any delay.

The failure to make payment (or communicate with us) over a 30-day period may result in the permanent loss of your website.

You agree to pay your invoice by the agreed date, and communicate with us regarding any late payment.